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Citizen's Charter

1. Bangladesh Police is an organization providing services to the people.

    2. Every police station in the country, irrespective of race, religion, caste and political / social / economic class, has the opportunity to enjoy equal legal rights with all citizens.

    3. The service will be provided to the person who comes first to the help candidates who come to the police station.

    4. The police will show respect and address all the persons seeking help in the police station.

5. The duty officer will provide all possible assistance to the person applying for GD at the police station and the second copy of the application along with the GD number, date and signature and seal of the concerned officer should be provided to the applicant. Action will be taken as soon as possible on the GD compliance described and the re-applicant will be informed of the action taken.

   . The officer in charge will record the oral / written statement of the person who has come to the police station to file a case and will inform the incoming person about the case number, date and section and the name and title of the investigating officer. Will give.

  . If the officer in charge of the case / duty officer of the police station expresses inability to enter the case of any person who has come to file a case at the police station, then he should apply for the remedy in accordance with the following rules.

   

(A) Apply to the Assistant Commissioner of Police (Zone) / Assistant Superintendent of Police (Circle) in the metropolitan area.

    (B) If he does not take action on the matter, the person shall apply to the Deputy Commissioner of Police / District Superintendent of Police.

    (C) Then if he also does not take any action against the said person, then that person will apply to the concerned Commissioner of Police / DIG.

   (D) If any of them does not take any action in this regard, they will apply to the Inspector General of Police for redressal of the matter.

  

. The injured victim will be provided overall assistance from the police station and the police station will collect all the medical certificates in this regard.

    9. The provisions of the Children's Act 1974 on child / juvenile delinquency will be followed and it will be ensured that they do not come in contact with adult offenders in any way. For this, juvenile detention centers will be set up in all police stations of the country.

   

10. Ensure overall security of female accused / victim through female police as much as possible.

    11. One-stop delivery service has been introduced in some police stations of the country. The One Stop Delivery Service Center will be introduced in all police stations of the country in phases.

    12. Victim Support Units will be introduced in all the police stations of the country in phases for the overall cooperation of the injured / mentally disturbed victims.

   

13. A report will be sent to the concerned unit from the police station within 3 (three) days of receipt of all inquiries regarding passport / verification / previous weapon license etc.

    14. Complaints can be lodged with the higher authorities if legal assistance is not forthcoming from the police station or a complaint is lodged against a police member.

    In that case, the higher authority (a) shall take effective legal action within 15 (fifteen) days of receipt of the written complaint and inform the complainant.

   

B) Listen carefully to the person appearing in person, take necessary action and inform the complainant.

    C) Take necessary action based on the news received on telephone.

    15. Commissioner, Additional Commissioner, Concerned Joint Commissioner, DC, ADC and Zonal AC for Metropolitan Area in all Police Stations and Superintendent of Police for Additional District, Additional Superintendent of Police, ASP (Headquarters),

The telephone numbers of the concerned circle ASP and the officer-in-charge of the police station will be displayed in a public place at the police station.

    16. Officers of all levels on duty in the metropolitan and district will provide assistance to all the aspirants at the scheduled time on every working day.

    16. The police members of the police station will maintain uninterrupted communication with the community oriented and will introduce community oriented police service.

   

16. Senior police officers will hold regular crime / public relations meetings with the community and seek legal solutions to social problems.

    19. Police clearance certificate will be issued to the candidates who want to go abroad for employment / higher education.

    20. If any institution withdraws more money from the bank, a police skirt will be arranged as per the demand to take the money safely.

21. In the metropolitan city / district town, the traffic control, traffic related services are being displayed in public places.